MK33 Privacy Policy – How Your Information Is Kept Secure

Mk33 believes your personal data belongs to you. We take full responsibility for handling it with care. This Privacy Policy explains in detail what information mk33 holds about you, why we hold it, and how we keep it secure.

Many users in Bangladesh's online space are not fully aware of data privacy. mk33 wants you to use our platform with complete confidence and clarity. That's why this document is written in plain, straightforward language — not filled with legal jargon.

Our core privacy commitments to mk33 users are:

• Your data will never be sold.
• Your data will not be shared with any third party without your consent.
• The purpose of data collection will always be clearly stated.
• You may request that your personal data be deleted at any time.

Mk33 collects two types of data — what you provide directly, and what is generated automatically through your use of the platform.

Mk33 may collect information in several ways. Each method is clearly outlined below so you remain fully informed.

• Registration Form: You provide your name, number, and required details yourself when creating an account.
• KYC Process: ID photos and selfies are collected during the identity verification process.
• Payment Transactions: Financial details are recorded during deposits and withdrawals.
• Cookies & Sessions: Cookies are generated automatically when you use the website or app.
• Support Contact: When you contact support, those conversations are recorded and kept on file.
• Device Logs: Login IP address, device type, and timestamp are recorded automatically.

Mk33 uses your data only for defined purposes. Your information is never used for unrelated reasons.

• Account Management: To keep your profile, wallet, and history accurate.
• Identity Verification: To verify your age and prevent fraud.
• Payment Processing: To process deposits and withdrawals accurately.
• Security: To detect unauthorized access and fraudulent activity.
• Customer Support: To resolve your issues and provide support.
• Legal Obligation: To maintain records in accordance with applicable law.
• Platform Improvement: To analyze user experience and improve our services.

Mk33 maintains data security standards at the highest level in the industry. We treat your information with the same care your bank gives to your account details.

• Encryption: Stored data is protected with AES-256; data in transit is secured with TLS 1.3.
• Access Controls: Only authorized personnel can access the data they need.
• Server Security: Firewall, DDoS protection, and regular backups.
• Audit Log: A record is kept of every instance of data access.
• Retention Period: Data for active accounts is retained indefinitely; data for closed accounts is kept for a maximum of 5 years as required by law.

In the event of a data breach (which is extremely rare), affected users will be notified within 72 hours.

Mk33 does not sell your personal data or share it with third parties without cause. However, limited sharing is necessary in certain situations:

• Payment Provider: Only the information necessary to process transactions with Mobile Pay, Nagad, and Rocket.
• KYC Partner: Authorized service providers for identity verification.
• Legal Authorities: Only the minimum required data, when mandated by court order or legal obligation.
• Technology Partner: Service providers essential to operating the platform.

In all cases, third parties are contractually bound to uphold mk33's privacy standards.

Mk33's website and app use cookies and similar technologies. Cookies are small text files stored in your browser that help the platform recognize you.

• Essential Cookies: Essential for maintaining your login session and ensuring platform security.
• Functional Cookies: To remember your preferred language and settings.
• Analytics Cookies: To analyze platform usage and drive improvements (anonymized data).

Mk33 does not use third-party tracking cookies. You can manage cookies through your browser settings, though doing so may affect certain features.

As an mk33 user, you have several important rights over your personal data. To exercise any of these rights, contact us at support@mk33.online.

• Right to Access: The right to know what information we hold about you.
• Right to Rectification: The right to request correction of any inaccurate information.
• Right to Deletion: Request to have your data deleted under certain conditions.
• Right to Portability: The right to receive your data in a machine-readable format.
• Right to Object: The right to object to your data being used for specific purposes.

Mk33 typically responds to rights requests within 30 days of receipt.

Mk33 strictly enforces an 18+ policy. We take extra precautions to protect the privacy of minors.

• Age is verified at the time of registration.
• We do not knowingly collect data from anyone under the age of 18.
• If a minor's data is collected by mistake, it is deleted as soon as we become aware of it.
• Any account created on behalf of a minor will be terminated.

Mk33 may update this Privacy Policy from time to time. Members will be notified of significant changes via email or in-app notification before they take effect. The date of the latest update is always shown at the top of this page.

Please check this page regularly. Continued use of the platform after any changes will be considered your acceptance of the updated policy.

For any privacy-related questions or concerns, contact our Data Privacy team directly: support@mk33.online